Privacy

Privacy Policy

My Next Play respects your privacy and handles personal and health information in accordance with applicable Australian privacy requirements and professional obligations.

Information we collect

We may collect contact details, enquiry information, health information, referral and funding information, appointment details, assessments, clinical notes and treatment information. We collect only information reasonably necessary to respond to enquiries, provide psychological services, manage appointments and payments, meet funding requirements and maintain appropriate clinical records.

Website enquiries

Information submitted through the website enquiry form is used to respond to your enquiry and assess whether My Next Play may be an appropriate service. Please do not submit detailed or urgent clinical information through the website. If services proceed, formal intake and consent are completed through our secure practice management system.

How information is collected and stored

Information may be collected directly from you, through secure forms and booking systems, or from authorised people involved in your care, such as a referring practitioner or funder. Clinical and administrative records are stored using systems selected for healthcare practice management, including Halaxy. Access is limited to your treating psychologist and authorised personnel who require it for their role.

Use and disclosure

We use information for the purpose for which it was collected. Information is not shared without consent unless disclosure is required or authorised by law, necessary to address a serious threat to health or safety, or required under an applicable funding or referral arrangement. Clinical matters may be discussed in professional supervision; identifying information is limited wherever practicable.

Access, correction and consent

You may request access to or correction of personal information held about you. You may also ask questions about, review or withdraw consent, although this may affect our ability to provide services or meet funding obligations.

Retention and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Clinical records are retained in accordance with applicable legal and professional requirements. No electronic system is entirely risk-free; if a notifiable data breach occurs, it will be managed in accordance with applicable requirements.

Contact

For privacy questions, access or correction requests, or concerns about how your information has been handled, contact info@mynextplay.com.au.